I guess they don’t understand risk

Most adults spend 1/3 or more of their working lives well, at work. Because of this you should try and pick a career that you enjoy or at least one that you don’t detest. There is one more part to the equation which is the people you work with. You can’t always get awesome colleagues or bosses but if for some reason it all goes badly, you can always change companies or depending on the firm, change position.

Albert is a responsible guy who has been with the company for years and for the last decade or so he has been supporting the payment system. During his tenure at the company he has seen a number of people cycle through the position as his boss. It is inevitable because to increase your chances to advance within the firm you need to have shown that you have a wide breadth of knowledge of different departments.

You don’t know what you have until you loose it. The “bosses” who have been in this position up until now have been really good but now we have Frederic and he is pretty much a disaster. His background is not IT and nor does he seem to have much interest. His interest is to manage or perhaps better put would be to say his interest is to micro-manage. This may make your skin crawl, but if he at least understood the issues and kept up to date with what is going on it might be tolerable.

In any large company does have its share of political intrigues but it is really saying something that Albert cannot take any more of this. He did some hunting around within the company and has found three possible alternate positions. So without any apparent malice he has simply informed his team leader Frederic that he will be leaving. I was expecting a lot of things, perhaps some promises to keep this support star in the group or perhaps trying to organize a longer than normal handover with some really experienced new comer.

The official reaction was thanks for working with us and good luck. The behind the scenes reaction was, “Wow, this is great. We can actually try and re-engineer this team. Our best bet is to get somebody fresh out of school. Our department will save money and the process will continue”.

Don’t believe the hype, there isn’t anyone who cannot be replaced. Yet in this case it might not be exactly true. Arnold works with Oscar to ensure that the payment system, or more accurately put The Global Payment System, is always up and running.

Oscar has been working with Arnold for the last ten years and there are still things about the payment system that he still doesn’t completely understand. When Arnold went on vacation no new changes were ever implemented on the payment system. I would even be hesitant to say that he even has a true vacation as he must always be reachable. Things will be tough without Arnold but the worst is probably still to come. Oscar is just as dissatisfied with his team leader as Arnold and is also looking internally for a new position.

The spotlight will be on Frederic if anything happens, because it is just as true now as when it was first said by Harry S. Truman

“The buck stops here”

I don’t know how high his visibility in the company is now but if the employee and vendor paychecks fail to go out on time Frederic will get a much higher visibility in the company than he ever anticipated.

Newsflash!

We have been installing software, having meetings, and customizing software. The unit testing and integration testing is now complete. The final task is that we need to schedule the go live date.

Uh, nope. That project was canceled about three months ago, didn’t they tell you?

Apparently this exact scenario happened to a colleague of mine when he worked for another company. I thought that was only the type of thing that happened in a Dilbert cartoon.

TAP = Security

With the rise of internet, people have more and more passwords. Well, if you are a typical user, you have a list of passwords. It is usually considered bad style to reuse the same password at multiple sites. This is becoming especially important as the user’s login id is usually the email address. Thus if you know one, you know it for a lot of sites. Of course, the IT department either gives you some “intuitive” rules to follow ever time you change your password.

Your new password should …

      • never reuse a old password
      • Not be a name or a word
      • be longer than 8 characters
      • contains letters and numbers
      • contain one upper and lowercase letter
      • contain at least one symbol
      • never be written down
      • be almost impossible to remember

Well, perhaps not the last one. None of these are terribly difficult to follow, yet as the number of passwords start to get large changing your password every 30 days is more than just a pain but actually to be creative each time gets harder and harder.

Going through this exercise is especially important for important systems, but perhaps such harsh rules are excessive for unimportant systems. While working with one of these rather unimportant systems I did discover a small work around. This bug tracking system actually had all of the rules so you did need a strong password, but it actually did not implement the check for the first rule. Every 30 days you needed to reset your password to a new password but you could reset it to the same value each time.

Thus the password is always the same, easy to remember but perhaps not so secure. I suspect that Harvey forgot to test that prior to putting this system into production. Oddly enough, I never did mention this fact to him.

Not only the US National Security Agency

Wow, the Internet and email have come so far in the last 25 years. Virtually every grandma now has email and it is possible to purchase everything from a pair of batteries to 50 inch flat screen on the Internet.

Not only can you do all of of that, but you can do all of that now on a smart phone. There are applications or apps for children’s learning shapes and colors as well as math or spelling. You can either use free apps for sending text messages or purchase something for video conferences.

My colleague Zach had a really nice phone but it was not using one of the more mainstream operating systems. Zach didn’t really trust the big three companies who sold phones. These new smart phones only seemed to be a means for those corporations to learn about the users habits.

Imagine Zach’s surprise when he received an update for his keyboard app. The alphabet didn’t change so Zach checked to see what was different. It seemed that this app had one additional permission. The keyboard app wanted access to his contacts. You have to remember that this app only brings up an on-screen keyboard for typing.

Needless to say that Zach didn’t install that update, but this incident did help cement a real distrust of “free apps”, well, actually all apps.

Lessons Learned: Always read the fine print.

Flying universal airlines

I am so tempted to shame the airline who broke my suitcase on a recent trip from the Europe to the US. Yet, actually considering their behavior I don’t think that it would bother them.

My suitcase was a Rimowa which is actually a very nice suitcase, I highly recommend it over some of the other brands. It wasn’t its fault that it was a few year old, which much like cats lives, should be multiplied by 7 due to the beatings that the airlines usually give to suitcases. It was unusual that I even noticed the crack in the suitcase while taking it off the luggage band, and as the airlines service desk was only twenty feet away I thought I would stop by and deal with this problem.

The suitcase was about four years old but otherwise in fairly good shape. The representative was nothing like overworked support people portrayed by comedians. He was a very nice even jovial person who should have been in sales.

When we spoke about the suitcase, as it was not a common US brand he suggested it be repaired back in Europe, and he took a look at the luggage and quickly wrote up on an official looking piece of paper that the suitcase had another tear as well as a couple of dings that I didn’t notice. His sales pitch was so good that I was believing I could simply drop off my broken suitcase at the airport in Frankfurt and it would be taken care of.

Well, once I did get back to Frankfurt I was let in for a big surprise. It seems that writing all kinds of official stuff on a piece of paper which even included the company logo, was well, nothing. Instead of entering this issue into the computer system they did nothing. The baggage people at the other end were not so friendly but they did take down all the necessary information and entered it into the ticketing system, for all the good that did.

We were then given a both a fax number and a standard telephone number that was supposedly manned about 4 hours a day. Well, the airlines never did answer this support phone number nor did they ever reply to any of the faxes that were sent.

What happened to the suitcase? Well, after fooling around with this issue for a few months, obviously with somewhat less vigor after the first month, I was forced to give up. We did use this suitcase one more time with some duct tape, but then we had to dispose of it.

Lessons learned: The airlines baggage reporting system is much like the blackjack tables in any casino in the world. It is somewhat skewed towards the house. If you have nothing but time you may be able to break even, but I wouldn’t count on it.

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